Frequently Asked Questions

If you have a question not answered below, please contact us
Our office is open from 8:00 am to 7:00 pm [1900 hours] Monday to Friday, Saturday and Sunday from 10:00 am to 5:00 pm [1700 hours]. Our of office hours by appointment only. We have an on-call phone for after hours emergencies. Guests may call us +61 467 666 900. The Guest information Booklet in your apartment will have the answers to most of the questions you may have about the apartment and building. We ask that guests limit any after-hours calls to emergencies only.

Please be sure to read our Terms and Conditions.
 
Reservation Process
 
General Info
 
Cancellation
 
Bond
 
Pet Policy Parking
 
After Hours
 
Smoking
 
Freebies!
 
Other Questions